Refund policy

Refund and Returns Policy

We want every Eversby Home order to feel considered, clear and straightforward. If something is not right, please contact us at hello@eversbyhome.com with your order number.

Returns Window

You may request a return within 14 days of receiving your order. Items must be unused, in resaleable condition and returned with original packaging where reasonably possible.

How to Start a Return

Email hello@eversbyhome.com with your order number, the item you wish to return and the reason for return. We will confirm the next steps and the correct return instructions before you send anything back.

Large Furniture Returns

For furniture and oversized items, please keep the packaging until you are sure you are keeping the item. Return collection or shipping costs are normally the customer's responsibility unless the item is faulty, damaged on arrival or incorrectly supplied.

Damaged or Faulty Items

Please inspect your order on delivery. If an item arrives damaged, faulty or incorrect, contact us within 48 hours where possible at hello@eversbyhome.com with clear photos of the product, packaging and delivery label. This helps us resolve the issue quickly.

Refunds

Once your return is received and inspected, we will confirm whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process the refund.

Non-returnable Items

Personalised, made-to-order, used, altered or damaged-after-delivery items may not be eligible for return unless they are faulty or incorrectly supplied.